Classes and Training Sessions


8:30A.M. to 4:00P.M.

Disability Awareness Training for 9-1-1

Presented in partnership with Niagara University

This course brings together education on disabilities while enhancing sensitivity. The class includes definitions, etiquette and interaction skills, the disabled perspective, information on impairments, and current trends and topics, all relevant to 9-1-1 call takers and dispatchers. This unique training provides attendees a greater understanding of the challenges faced by the disabled community when using 9-1-1, techniques to process these calls, and insight into potential impacts on dispatch and response.

National NENA course registration is $99.00 and is limited to 35 registrations on a first come, first serve basis.

8:30A.M. to 4:00P.M.

ENP Study Group
ENP study group course registration is $ 35.00


THURSDAY  September 14, 2017


Breakout Sessions – 10:00 A.M. to 11:00 A.M.

Session 1 – (GIS) Boundaries for NG9-1-1, the elephant is still in the room.

Session 2 – (Technology) FirstNet presentation.

Session 3 –  (Operations) Round table discussion on the future commonwealth 911 telecommunicator quality assurance and training standards.

Session 4 – (Vendor) TBD.


Breakout Sessions – 11:00 A.M. to 12:00 P.M.

Session 1 – (GIS) Ok, you want me to share my data to support the NG9-1-1 GIS Data Model.. Now what?

Session 2 – (Technology) Overview of 911 location technologies.

Session 3 – (Operations) Quality Assurance best practices.

Session 4 – (Vendor) TBD.



Breakout Sessions – 2:00 P.M. to 3:00 P.M.

Session 1 – (GIS) My GIS data supporting Public Safety is good, but…bring your own problem to the session.

Session 2 – (Technology) Presentation on the new statewide radio system and a PA FirstNet update.

Session 3 – (Operations) Training program best practices.

Session 4 –  (Vendor) TBD.





10:00 A.M. to 12:30 P.M.

Supper Sessions:

Session 1 – Domestic Violence Training for 911.

Session 2 – Open Records Training for 911.

Session 3 – NextGen9-1-1 GIS Data, are you ready? A walk through a self-audit.